We at The Rads strive to give you the quality product of your choice. The Rads has no return/no exchange policy for the product(s). However, if in case of any sort of manufacturing defective/wrong product(s), missing or wrong product on delivery. Please send us images within 24 hours at connect@therads.in and we will get back to you, once confirmed by the customer experience team. We will accept exchange or return of the product(s) and shipping charges will be covered by us only, if the following conditions are met.

Terms of the Exchange/Return Policy:

• Exchange of the product(s), is subject to stock availability.
• Return request should be initiated within 2 days of delivery of the product(s)
• The tags and labels on the product(s) should be intact
• The product(s) should be unwashed, unused, soiled; and
• The product(s) is returned along with the original packaging;
• Don’t accept the items in case the product(s) packaging has been tampered during the course of delivery.

Please be informed that the returns are not acceptable for any request that does not meet the aforementioned criteria.

You are requested to self-ship the product/products back to us.  Also, kindly have a word with our customer care executive before sending the product(s) back to us via self-shipment or speed post. Please pack the product(s) securely to prevent any loss or damage during transit.

Incase if you wish not to take exchange for the product(s), the refund will be credited the source payment method including the reverse courier charges within 4-5 working days of quality check from our team. Our customer support team will get back to you and may ask you for some information.

For any further query mail us at connect@therads.in

Note: It is mandatory to capture a video/photo before shipping the package or handling it to courier.

Things to Consider

• The customers are requested to check the size guide before placing the order.
• The color of the product(s) may vary as per the customer’s screen resolution.
• Please provide your WhatsApp registered number for timely updates and a better shopping experience.
• If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 24 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.